Customer Service

If you have any questions about products or service, please let us know and we'll do our very best to help you.

Here's how to get in touch:

E-mail by filling in the form below with your details
Telephone: 01606 889 905 9am-5pm GMT

Contact Form

Please fill in the form from the link below and we will reply to your inquiry very shortly. Please make sure that you enter your full e-mail address (eg. yourname@yourisp.com) so we can get back to you as soon as possible Contact Us

Ordering

Go to "All Products" and select the products for your needs.

Does Wholesale Health Ltd accept phone, fax, email or snail mail orders?

All ordering, price quotes, stock status, and shipping quotes are done directly online. We also accept phone, fax and e-mail. All pricing quotes on products and shipping are available on the website and via the phone.

I did not receive an order confirmation. Was my order submitted successfully?

If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service to make sure your order was received on 01606 88 99 05 between 9:00am - 5:00pm (GMT).

I am concerned that I may have inadvertently placed a duplicate order. What should I do now?

Call Wholesale Health Ltd customer service. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and contact the shipping company to refuse those boxes. You will be refunded when those boxes are returned to Wholesale Health Ltd less the cost of the shipping fee.

After I submit an order with Wholesale Health Ltd, how will I be advised of the order's progress?

Wholesale Health Ltd will do everything possible to keep you informed of your order via e-mail.

I checked my order status online and was advised that my order has been void. Why?

If an order is placed and the credit card declines or the shipping address cannot be verified after three business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.

Can I add, change or remove items from my order after it has been submitted?

No. Once an order is submitted it can only be amended or edited by calling Wholesale Health Ltd customer service. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

Approximately how long does it generally take to process an order?

Please see shipping charges below

Can I reactivate an order that has been void/cancelled?

The only way to regenerate a void order is to replace the order online.

Does Wholesale Health Ltd sell or release my personal information?

Wholesale Health Ltd respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Wholesale Health Ltd will be in regard to your order.

What happens if/when an item is out-of-stock?

We do not sell merchandise that we do not already have in stock, which is why we provide the Auto-Notify button for your convenience. Simply click on the Auto-Notify button and fill in your email address and you will receive an e-mail notification as soon as stock becomes available. Please note that this does not guarantee the product will be held for you. You must submit an order to ensure that you get the product. When the product is popular it can sell out very fast resulting in a NO STOCK situation by the time you get to the website so order quickly!

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Wholesale Health Ltd customer service.

Can I pre-order or backorder a product that is not presently in stock?

We presently do not accept pre-orders or backorders. We humbly apologize or any inconvenience.

I am experiencing some trouble with my shopping cart. What might be wrong?

Shopping cart problems usually occur from one or more of the following reasons:

Cookies not enabled (delete the cookies from your computer).
The master clock on the computer is not set correctly.
The terminal you are using is behind a firewall.
The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
You are using a browser less than Internet Explorer 5.1.
Some people have trouble when using any Netscape browser.

If all else fails, try closing all programs, restart your computer or even try from a different computer.

Why does one item always remain in my shopping cart?

Shopping cart problems usually occur from one or more of the following reasons:

Cookies not enabled.
The master clock on the computer is not set correctly.
The terminal you are using is behind a firewall.
The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
You are using a browser less than Internet Explorer 5.1.
Some people have trouble when using any Netscape browser.

If all else fails, try closing all programs, restart your computer or even try from a different computer. How do I operate the Wholesale Health Ltd shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item go to "View Cart", input the new quantity in the Qty Product field and click "Update".

When you have added the last item you need, click on "Check out", if you have any addition information to notify us, please fill this out in the box provided under "Notes", now check the shipping and billing details, before clicking on the continue button. Now select the shipping method and the payment method and click on the continue button. The next page allows you to check and confirm order before payment, please that all your details are correct, before clicking on "confirm and pay for order", the next page will take you to a secure payment site if you are paying via card.

Your browser does not accept cookies.

If you would like to use the site you need to change your browser settings to accept cookies.

How to Enable Cookies in Internet Explorer

If you are using the latest version of Internet Explorer for Windows:

Click on the 'View' menu and select 'Privacy Report'.
Select one of the rows saying 'Wholesale Health Ltd' click on the right mouse button and select 'Always accept Cookies from this site'.
Once you've enabled cookies, click here to return to the home page.

How to Enable Cookies in Netscape

If you are using the latest version of Netscape:

Click on the 'Edit' menu and select 'Preferences,'
Click 'Privacy and Security' in the left hand panel, click 'Enable all Cookies' and then click 'OK'.
Once you've enabled cookies, click here to return to the home page.

Other Browsers

If you're using any other browser please refer to your browser help, and look up 'Cookies'. You can typically reach help by pressing F1 at the top of your keyboard.

If you still have problems with logging in please delete the cookies from your computer.

Payment

Why must Wholesale Health Ltd verify my shipping address?

In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.

Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with Wholesale Health Ltd.

What are all of the payment methods Wholesale Health Ltd accepts?

- Visa
- MasterCard
- Maestro
- AMEX


Is the Wholesale Health Ltd website secure? What type of security features are utilised to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

How can my credit/debit card be declined when I know for certain that I have the funds available?

A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.

Does Wholesale Health Ltd know specifically why my credit/debit card was declined?

The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, this order will be voided.

ShippingCharges

We cannot replace a missing order that has been sent by first class post until 7 working days after the invoice date. If you need to receive your order quickly, we recommend you use the Courier option at £5.50.

FREEPOST to UK Mainland only when you place an order over £100 (ex. VAT) Other postal charges may apply - such as off UK mainland, heavy items and orders over 30kgs.

For example:

- Large Ancient Magnesium products

Frequently Asked Questions Round-up

There is NO minimum order
Freepost on orders over £100 (ex.VAT) on UK mainland (Postage charged on heavy items such as Ancient Magnesium products).
Under £100: £2.95+VAT under 2kg, £5.50+VAT over 2kg. Other postal charges may apply such as non UK Mainland.
All Orders Normally Dispatched Same Day, If Placed Before 2pm Monday - Friday.
Please note payment is required with first order, either with a debit or credit card. Thereafter payment accepted on debit/credit card or 30-day account by card, cheque, or BACs transfer.
All our trade prices shown exclude VAT, all retail prices include VAT.
Disclaimer: All orders, RRPs and details subject to standard terms and conditions (E&OE).

Privacy Statement

This is the Internet site of Wholesale Health Ltd.

www.wholesalehealthltd.co.uk

Our European head office is :

Wholesale Health Ltd,
Unit 10
Hartford Business Centre
Chester Road
Hartford
Cheshire
CW8 2AB

We can be reached via e-mail at sales@wholesalehealthltd.co.uk or you can reach us by telephone on 01606 88 99 05 or Fax 01606 53 94 53

Your privacy is very important to us. We have been in the health business since 2000. Your trust is one key to our ongoing success. Any information we collect is used to deliver products accurately, effect funds transfers, to maintain the highest level of customer service, and to inform you of new products and valuable information that may interest you. Regarding this website, any information you share with Wholesale Health Ltd is kept in confidence. Our Internet site is designed to be a service to you. In order to provide you with the best products, excellent information and quality customer service we record certain information from your visit to our site. We record your Internet Service Provider's domain name, information indicating which site pages you viewed, the address of the site you came from before visiting our site, and any search terms you used to find our site. This information is used to improve our site. When we know what people search for the most often, we can work to improve these pages with additional information and products that you find interesting.

We also record your e-mail address if you chose to communicate with us via e-mail. And, should we offer an on-line survey, we will record any information you provide us in that survey. Wholesale Health Ltd, uses an "opt-in" e-mail policy regarding your e-mail address. If your choose to, we will contact you periodically with in-depth information on health and peak performance, new products, announcements, and special offers.

If you do not want to receive e-mail from us in the future, please let us know by sending us a message via e-mail at sales@wholesalehealthltd.co.uk or postal mail. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us a message via e-mail at sales@wholesalehealthltd.co.uk or postal mail. We NEVER share our postal mailing lists with anyone else. We do not share any e-mail addresses.

Shopping On-Line With TOOLS Is Safe

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Tools Safe Shopping Guarantee

We guarantee that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the Wholesale Health Ltd website.

Guarantee Details

Under the UK and USA Credit Billing Acts, your bank can not hold you liable for more than a set charge (eg 50.00) of fraudulent charges. If your bank does hold you liable for any of this charge, Wholesale Health Ltd will cover the entire liability for you, up to the full charge. Wholesale Health Ltd, will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the Wholesale Health Ltd web site while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Damaged Orders

Any damages must be reported within 7 working days of receiving your order. Royal Mail/Courier may request that the damaged items be posted to them for further investigation. Please make a note of the date and time of your delivery if this is possible. Damaged items will be replaced.

Refund Policy

Customers can return their order within 7 working days after they have received their goods. The order must be in a satisfactory condition and the package unopened. A full refund for the cost of goods only, and not the postage, will be given once the goods are received. The customer must obtain proof of posting from the Post Office. The cost of returning the goods is payable by the customer.

Refund Policy (Europe/World Wide)

Wholesale Health Ltd products are not available on a sale or return basis. Refunds or replacements will only be given on damaged products, and this should be reported within 7 days of the invoice date.

Wholesale Health Ltd always seeks to bring you the highest available quality of health products, based on reliable, published research.

The products and the claims made about specific products on or through this site have not been evaluated by Wholesale Health Ltd or the Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Prices and promotions are subject to change without notice